Privacy notice – Cancellations and returns


Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, and Polestar Automotive UK Limited, a UK legal entity with company registration number 11926357 with address Li Close, Ansty Park Ansty Coventry CV7 9RF, United Kingdom, hereinafter referred to as “ Polestar ”, “ we ” and “ our ”, are joint controllers who will process your personal data as described below. Polestar Automotive UK Limited is the contract party with which you have entered into an order and/ or sales contract, and Polestar Performance AB is the provider of the platform(s) used, as well as the payment processes.

Purpose and legal basis for processing

We process the personal data that you provide in connection with your cancellation of your order or return of your Polestar vehicle. The purpose of our processing is to administer your request, including to determine the validity of your request and your possibility to cancel and/or return your vehicle. If you or a third party have submitted payments to us, we will process your personal data, including your payment details, in order to determine the possibility of paying back the amounts (to the person who made the original payment), and to detect fraud or money laundering. If you paid using bank transaction, we will ask for and process details related to your bank account (including bank account number and evidence of the original transaction made) for those purposes.

The legal basis for our processing of your personal data is our legal obligation to provide a withdrawal right (if you are a consumer in the EEA and you wish to use your right to withdraw under national legislation implementing the EU Consumer Rights Directive 2011/83/EU), or a contractual obligation in the order or sales contract which you have entered into with us. The legal basis for our activities with regard to the paying back of any amounts we have received is the legal obligation under relevant fraud and anti-money laundering laws.

Disclosure and recipients of your personal data

Your personal data will be disclosed to and processed by our affiliates and business partners (including, if applicable, financing company or leasing company, pick-up and delivery partner, handover partner) for the above purposes (including credit check and sanction list checks). In relation to our business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission, available here .

Retention time

We will retain your personal data up to four (4) years after you are no longer registered as an owner or driver of a Polestar vehicle. In relation to purchases other than vehicles, we will retain your personal data up to twelve (12) months after your return or cancellation.

Your rights and Polestar contact information

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please see  Legal contacts .

Polestar Automotive UK Ltd is an appointed representative of Volvo Car UK Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 678616 for credit broking. Polestar © 2022. All rights reserved.
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